MOHAMED BEKHIT

PRO/Government Relations Ocer

Sharjah, UAEhttps://www.linkedin.com/in/MohamedAlshuwaikh

Profile summary

Experienced Public Relations and Government Relations Specialist with expertise in MOHRE, Tasahel, and Emol platforms, UAE labor law advisory, visa processing, and licensing procedures. Skilled in maintaining relationships with government bodies, managing high- volume tasks, and ensuring compliance with UAE laws. Proven ability to facilitate employee onboarding and advise management on regulatory requirements.

Key skills

Skills
UAE Labor LawVisa ProcessingMOHRETasahelEmol PlatformsBusiness LicensingGovernment LiaisonPublic RelationsDispute ResolutionEmployee OnboardingCompliance AdvisoryCRM SystemsMicrosoft OceTime ManagementBilingual (Arabic, English)Stakeholder ManagementPolicy AnalysisLobbying & AdvocacyArabic Writing & Communication (Formal)Digital Diplomacy & Social Media Management

Professional experience

Customer Service & Public Relations Ocer (PromoDec 2022 - Present
Ministry of Human Resources and Emiratisation (MOHRE), Tasahel & Emol | UAE

Managed visa processing, renewals, and cancellations in compliance with UAE regulations. Handled business licensing and permit renewals to ensure compliance. Liaised with government bodies and represented the organization in MOHRE-related meetings. Provided legal advisory on labor law updates and compliance requirements to management. Facilitated onboarding for employees and guests, coordinating with HR for seamless integration. Registered companies in the Wage Protection System and promoted Emiratisation initiatives.

  • Managed visa processing, renewals, and cancellations in compliance with UAE regulations.
  • Handled business licensing and permit renewals to ensure compliance.
  • Liaised with government bodies and represented the organization in MOHRE-related meetings.
  • Provided legal advisory on labor law updates and compliance requirements to management.
  • Facilitated onboarding for employees and guests, coordinating with HR for seamless integration.
  • Registered companies in the Wage Protection System and promoted Emiratisation initiatives.
Customer Service & Public Relations Ocer (Promoted Role)Dec 2022 - Nov 2023
MOHRE Contact Center – Cupola & Teleperformance | Sharjah, UAE

Provided guidance on UAE labor law, PRO processes, and work permits to employers and employees. Managed public relations transactions and handled escalated cases. Ensured effective communication between clients, government entities, and internal teams. Maintained high customer satisfaction and adherence to call center KPIs while managing high call volumes. Supported documentation and e-service processes using Tasahel and Emol platforms. Consistently achieved high quality and resolution KPIs while handling escalations.

  • Provided guidance on UAE labor law, PRO processes, and work permits to employers and employees.
  • Managed public relations transactions and handled escalated cases.
  • Ensured effective communication between clients, government entities, and internal teams.
  • Maintained high customer satisfaction and adherence to call center KPIs while managing high call volumes.
  • Supported documentation and e-service processes using Tasahel and Emol platforms.
  • Consistently achieved high quality and resolution KPIs while handling escalations.

Education

Master's, LawSep 2018 - Jun 2022
Assiut University